I have actually emailed/called/texted the company several times without any reaction. I have actually requested a refund and nobody has actually addressed me - Slabway Massage Chair. I would suggest not to waste your hard made money on this company. I will be calling the Chief law officer to file a problem relating to PIECE. Purchaser Beware!!!!!! Hi Michael, We all the best are sorry for the clear disappointment and trouble you have actually experienced concerning your current order with Slabway.
Examining your order history, I do see your order was created December fourth which there was a label created on December 7. Your bundle was labeled and ready for pickup. Sadly, our shipping partner has been regularly experiencing a surplus in volume and have actually been not able to meet the demand.
We understand this is not the experience you were buying into, and we do appreciate your understanding of the present circumstances affecting our providers nationwide. In relation to your experience with our client service team, we understand that our service has actually taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our group's workload (Slabway Massage Chair $1499.98).
We acknowledge that we stopped working to fizzle in this circumstances. For that we ask forgiveness. Our records do reveal that your order was delivered on December 22nd. We hope that you have actually been satisfied with your purchase and discover great usage of the Slabway Shiatsu Foot Massager. i received my foot massager been wishing to return since the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the company slabway with a billing Number ******************** for 1297.
00 installment charge was informed it will delivered in 3 days. Contacted 3 days said it delivered 4 days ago after a week they do not address the phone and tell you to chat with their site which never answer you back. They will keep you waiting sent out numerous e-mail with the same reaction will return with you later.
Called XPO LOGISITICS and they mentioned they do not even see any tickets produced to come to them. This business is a fraud and I'm going to do my finest in discovering a legal representative to invest adequate money to get them to reimburse my cash back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This business is an overall scamI bought 3 Slabway products The foot massager the leg massager in the chair it took 23 days for the chair to deliver and get here originating from Utah to Illinois on truck that took 2 days once it was packed on the truck from the plant we got rid of from the box set it up plugged it in the chair went into a complete recline mode and has not came out of it since I have actually attempted to call Slabway various times through email telephone call and have yet been able to talk to a live individual I continually get e-mails back from them mentioning that they will have a support member call me within 72 hours within 12 hours I get an email back from them letting them understand due to lack of exercise of the email they are canceling and closing the RMA I intern reply and after that they once again tell me that it's going to be 72 hours prior to a representative contacts me again I get another e-mail stating that they're closing the RMA assistance ticket I've been trying to follow this company anywhere I can to leave Negative feedback on this business due to the piss poor action that I receive from their assistance groups I think anybody aiming to purchase any of their items need to highly look at all their feedback's I have no concept the real count of the number of bulls ** t favorable feedback's they're publishing however I can't believe that they're getting that manyHi Rodney, We provide our sincerest apologies regarding the performance problems you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair Pic.
Our records reveal that on Dec 15, 2020 you received a message from care@slabway. com advising that you examine the fuse located on the back of your chair (Slabway One Massage Chair). We have actually received no more communication from you notifying us if that solved your issue. In relation to your experience with our client service team, we comprehend that our service has taken a hit this holiday.
We are doing all that we can with the resources readily available to us to provide a good experience to each and every customer. We acknowledge that we failed to miss out on the mark in this circumstances. For that we say sorry - Slabway Full Body Massage Chair. We await your response. Thank YouI bought a foot massager. Website stated 2-4 day shipment time.
I called number noted and it is a recording that simply keeps duplicating. States to get on chat online site. I called chat, said "presently replying in under 15 minutes". I have actually been on chat for 44 minutes at this minute and no contact. Ro-bot says "typical wait time 5-15 mins.
I believe this place is a rip-off and i am going to contact credit card to stop payment. Slabway Full Body Massage Chair. I DO NOT RECOMMEND purchasing anything from this improperly run outfit (if they are a real outfit). PURCHASER BE CAREFUL!!!!!! Hello Ian, We all the best are sorry for any aggravation or hassle you have actually experienced. Unfortunately, our shipping partner has actually been consistently experiencing a surplus in volume and have been unable to meet the demand.
We understand this is not the experience you were purchasing into, and we do value your understanding of the current scenarios affecting our providers nationwide. In relation to your experience with our client service group, we comprehend that our service has actually taken a hit this vacation season (Reviews Of Slabway Massage Chair). It is our busiest time of the year and this year's occasions have more than tripled our team's work.
We recognize that we failed to fizzle in this instance. For that we say sorry. Our records do reveal that your order was delivered on December 17th. We hope that you have actually been satisfied with your purchase and find great usage of the Slabway Shiatsu Foot Massager - Slabway Shiatsu Massage Chair. Placed an order on 12/4/20 and the order was canceled mid delivery without any further description!? I've called several times, sent e-mails utilized the chat widget they recommended and also reached out to them via all social networks platforms and no action no reply simply no explanation.
I would like a complete refund for the foot massager and 1 year guarantee I bought. Tonya L ****** Hi There Tonya, We genuinely regret the clear disappointment and trouble you have experienced concerning your current order with Slabway (Slabway Massage Chair Pic). This is not our objective and not the experience we desire for our client.
This was because of an error in communication with the pickup at our satisfaction facility. Your package was labeled and ready for pickup. Unfortunately, our shipping partner has actually been consistently experiencing a surplus in volume and have actually been not able to satisfy the need (Slabway Massage Chair Reviews). As such, we have also been unable to guarantee our shipping time frames with the same certainty we formerly had the ability to.
In relation to your experience with our client service group, we comprehend that our service has actually taken a hit this holiday season. It is our busiest time of the year and this year's occasions have more than tripled our group's work. We are doing all that we can with the resources available to us to offer an excellent experience to each and every customer (Slabway Massage Chair).
For that we apologize. Our records show that you have actually received the full refunds as asked for. We expect the opportunity to regain your rely on the future. I purchased a Shiatsu Footmassager for $119 +19. 99 shipping and managing on a Friday night at 11:50 pm. They stated due to the COVID shipping would be postponed.
I discovered the product they were offering could be purchased for $67. 99 and $87. 99 on Amazon with totally free shipping. I right away attempted to cancel my order. I sent out an e-mail I contacted the phone, for which there was no reaction. It was now roughly 12:20. I finally got an action by Monday morning informing me the order had actually shipped.
However, it was not deliverable due to the fact that they had an inaccurate house number. I got in touch with UPS and asked to return to sender. They did go back to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They need to not have charged me for shipping. However, I will make it understood that they are charging double or more of the cost of their products.
It is your responsibility to do so. You will be taken advantage of if you do not. I got my foot massager and it worked as soon as then stopped. Now nobody chooses up the phone and won't answer their own chat bot. It's ridiculous. I want my cash back. Hi Francis, We are sorry for any frustration you have experienced concerning the functionality of your Slabway Shiatsu Foot Massager as well as the frustration experienced with our customer assistance since late. Their refund policy for their incompetence is outrageous. Do not do company with these people. Go through ******. I ordered a foot massager Nov 26, utilized it when and it triggered me sever discomfort. I called, talked on their website still no return slip on 12/4/2020. I want I would have read their evaluations prior to purchasing from this business.
I will keep your business on blast for this - Slabway Massage Chair $1499.98. The power of social networks. We are sorry to hear your Slabway purchase did not suit your needs. Our records reveal that your order was approved for a refund which you picked the choice to have Slabway offer a return mailing slip with the understanding that the cost of the return label would be subtracted from your refund amount.
At this time, if you wish to proceed with the return process you have actually initiated, we ask that you please reply to the assistance e-mail thread verifying you 'd with to continue. BBB Service Profiles may not be recreated for sales or marketing purposes. BBB Business Profiles are supplied entirely to assist you in exercising your own best judgment.
However, BBB does not validate the accuracy of information supplied by 3rd parties, and does not guarantee the precision of any info in Organization Profiles - Slabway Massage Chair Reviews. When thinking about grievance information, please consider the business's size and volume of transactions, and understand that the nature of grievances and a company's actions to them are frequently more essential than the variety of problems.
BBB Business Profiles go through alter at any time. If you select to do business with this organization, please let business know that you called BBB for a BBB Organization Profile. As a matter of policy, BBB does not endorse any item, service or company - Slabway One Massage Chair.
On The Spot Massage is your California Bay Area and East Bay chair massage expert. We believe chair massage is excellent - Slabway Massage Chair Pic...
Massage Chairs are complicated machines with lots of moving parts and advanced computer system parts, so things can fail. However it's not much different from a car, it depends on how you utilize it and how you look after it that will identify for how long it lasts. So what can break in a massage chair? The most typical circumstances of things on a massage chair breaking are those bumps and contusions that can occur during delivery.