I have actually emailed/called/texted the business several times without any response. I have requested a refund and nobody has addressed me - Slabway Massage Chair Reviews. I would recommend not to lose your tough generated income on this company. I will be contacting the Chief law officer to file a problem concerning SLAB. Buyer Beware!!!!!! Hi Michael, We truly regret the clear frustration and inconvenience you have experienced regarding your current order with Slabway.
Looking over your order history, I do see your order was created December fourth and that there was a label produced on December 7. Your plan was labeled and ready for pickup. Sadly, our shipping partner has been consistently experiencing a surplus in volume and have been unable to meet the demand.
We understand this is not the experience you were buying into, and we do appreciate your understanding of the present scenarios impacting our carriers nationwide. In relation to your experience with our customer care team, we understand that our service has taken a hit this vacation season. It is our busiest time of the year and this year's occasions have more than tripled our group's workload (Slabway Shiatsu Massage Chair Reviews).
We recognize that we failed to fizzle in this circumstances. For that we ask forgiveness. Our records do reveal that your order was provided on December 22nd. We hope that you have actually been pleased with your purchase and discover great usage of the Slabway Shiatsu Foot Massager. i received my foot massager been wanting to return due to the fact that the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the company slabway with an invoice Number ******************** for 1297.
00 installment fee was informed it will shipped in 3 days. Contacted 3 days said it shipped 4 days ago after a week they do not address the phone and tell you to chat with their website which never ever answer you back. They will keep you waiting sent out several email with the exact same action will get back with you later.
Called XPO LOGISITICS and they stated they do not even see any tickets produced to come to them. This business is a rip-off and I'm going to do my best in finding an attorney to invest enough money to get them to refund my refund, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This business is an overall scamI bought 3 Slabway products The foot massager the leg massager in the chair it took 23 days for the chair to deliver and get here coming from Utah to Illinois on truck that took 2 days once it was loaded on the truck from the plant we eliminated from package set it up plugged it in the chair went into a complete recline mode and has not came out of it considering that I have actually attempted to contact Slabway numerous times by means of email phone calls and have actually yet had the ability to speak to a live individual I constantly get emails back from them specifying that they will have an assistance member contact me within 72 hours within 12 hours I get an e-mail back from them letting them understand due to lack of exercise of the email they are canceling and closing the RMA I intern reply and then they once again inform me that it's going to be 72 hours prior to a representative contacts me again I get another email mentioning that they're closing the RMA support ticket I've been attempting to follow this company anywhere I can to leave Negative feedback on this business due to the piss bad response that I obtain from their support groups I think anybody looking to purchase any of their items should extremely take a look at all their feedback's I have no idea the real count of the number of bulls ** t positive feedback's they're posting however I can't think that they're getting that manyHi Rodney, We provide our sincerest apologies regarding the functionality issues you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair Reviews.
Our records reveal that on Dec 15, 2020 you got a message from care@slabway. com suggesting that you inspect the fuse situated on the back of your chair (Slabway One Massage Chair). We have actually received no more communication from you informing us if that fixed your concern. In relation to your experience with our customer service team, we understand that our service has actually taken a hit this holiday.
We are doing all that we can with the resources readily available to us to supply a great experience to each and every client. We recognize that we stopped working to fizzle in this circumstances. For that we say sorry - Slabway Massage Chair Reviews. We await your response. Thank YouI ordered a foot massager. Website stated 2-4 day delivery time.
I called number noted and it is a recording that just keeps duplicating. States to get on chat online website. I got in touch with chat, said "currently replying in under 15 minutes". I have actually been on chat for 44 mins at this moment and no contact. Ro-bot states "typical wait time 5-15 minutes.
I think this place is a scam and i am going to contact charge card to stop payment. Reviews Of Slabway Massage Chair. I DO NOT RECOMMEND purchasing anything from this inadequately run attire (if they are a genuine attire). BUYER BEWARE!!!!!! Hello Ian, We all the best are sorry for any disappointment or hassle you have experienced. Unfortunately, our shipping partner has been consistently experiencing a surplus in volume and have been unable to satisfy the need.
We understand this is not the experience you were purchasing into, and we do appreciate your understanding of the existing circumstances affecting our providers nationwide. In relation to your experience with our consumer service group, we comprehend that our service has taken a hit this holiday (Slabway One Massage Chair). It is our busiest time of the year and this year's occasions have more than tripled our team's work.
We acknowledge that we stopped working to fizzle in this circumstances. For that we ask forgiveness. Our records do show that your order was delivered on December 17th. We hope that you've been pleased with your purchase and discover great use of the Slabway Shiatsu Foot Massager - Slabway Shiatsu Massage Chair. Positioned an order on 12/4/20 and the order was canceled mid shipment without any more description!? I've called several times, sent out emails utilized the chat widget they suggested and likewise reached out to them by means of all social networks platforms and no reaction no reply simply no explanation.
I would like a complete refund for the foot massager and 1 year service warranty I acquired. Tonya L ****** Hi There Tonya, We all the best are sorry for the clear disappointment and inconvenience you have experienced concerning your recent order with Slabway (Slabway Massage Chair $1499.98). This is not our intent and not the experience we desire for our client.
This was because of a mistake in interaction with the pickup at our satisfaction center. Your package was labeled and all set for pickup. Unfortunately, our shipping partner has been regularly experiencing a surplus in volume and have actually been not able to fulfill the need (Slabway Full Body Massage Chair). As such, we have also been not able to guarantee our shipping timespan with the same certainty we previously had the ability to.
In relation to your experience with our customer care group, we understand that our service has actually taken a hit this holiday season. It is our busiest time of the year and this year's events have more than tripled our team's work. We are doing all that we can with the resources available to us to supply a great experience to each and every client (Slabway Massage Chair Reviews).
For that we say sorry. Our records show that you have actually gotten the full refunds as requested. We expect the chance to restore your rely on the future. I purchased a Shiatsu Footmassager for $119 +19. 99 shipping and dealing with on a Friday night at 11:50 pm. They stated due to the COVID shipping would be postponed.
I found the item they were selling could be purchased for $67. 99 and $87. 99 on Amazon with free shipping. I right away tried to cancel my order. I sent an e-mail I got in touch with the phone, for which there was no response. It was now approximately 12:20. I lastly received a reaction by Monday morning informing me the order had delivered.
However, it was not deliverable since they had an incorrect apartment number. I contacted UPS and asked them to return to sender. They did go back to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They ought to not have charged me for shipping. However, I will make it known that they are charging double or more of the expense of their items.
It is your duty to do so. You will be benefited from if you do not. I got my foot massager and it worked as soon as then stopped. Now nobody chooses up the phone and will not answer their own chat bot. It's outrageous. I desire my cash back. Hey there Francis, We regret any disappointment you have actually experienced relating to the functionality of your Slabway Shiatsu Foot Massager in addition to the frustration experienced with our customer assistance as of late. Their refund policy for their incompetence is ludicrous. Do refrain from doing service with these people. Go through ******. I ordered a foot massager Nov 26, utilized it when and it caused me sever discomfort. I called, talked on their website still no return slip on 12/4/2020. I want I would have read their reviews before purchasing from this business.
I will keep your business on blast for this - Slabway Shiatsu Massage Chair. The power of social media. We are sorry to hear your Slabway purchase did not fit your requirements. Our records show that your order was authorized for a refund and that you picked the alternative to have Slabway supply a return mailing slip with the understanding that the cost of the return label would be deducted from your refund quantity.
At this time, if you would like to continue with the return procedure you have actually started, we ask that you please reply to the support email thread confirming you 'd with to continue. BBB Organization Profiles may not be reproduced for sales or advertising purposes. BBB Business Profiles are offered entirely to assist you in exercising your own finest judgment.
However, BBB does not validate the accuracy of details provided by 3rd parties, and does not guarantee the accuracy of any info in Service Profiles - Slabway Massage Chair Pic. When considering complaint details, please take into consideration the company's size and volume of deals, and comprehend that the nature of complaints and a firm's responses to them are frequently more vital than the number of problems.
BBB Service Profiles go through change at any time. If you pick to do organization with this company, please let the organization understand that you got in touch with BBB for a BBB Service Profile. As a matter of policy, BBB does not endorse any product, service or service - Slabway Massage Chair Amazon.
On The Area Massage is your California Bay Location and East Bay chair massage specialist. We believe chair massage is terrific - Slabway Massage Chair...
Massage Chairs are intricate machines with lots of moving parts and advanced computer system elements, so things can fail. But it's not much different from an automobile, it depends on how you use it and how you look after it that will determine the length of time it lasts. So what can break in a massage chair? The most common circumstances of things on a massage chair breaking are those bumps and swellings that can happen during delivery.