I have emailed/called/texted the business numerous times with no response. I have actually requested a refund and nobody has answered me - Slabway Shiatsu Massage Chair. I would suggest not to waste your tough earned money on this business. I will be contacting the Chief law officer to submit a problem regarding PIECE. Buyer Beware!!!!!! Hi Michael, We truly regret the clear frustration and hassle you have experienced concerning your recent order with Slabway.
Looking over your order history, I do see your order was produced December fourth which there was a label created on December 7. Your package was identified and ready for pickup. Unfortunately, our shipping partner has actually been consistently experiencing a surplus in volume and have been not able to fulfill the demand.
We comprehend this is not the experience you were purchasing into, and we do value your understanding of the existing situations affecting our providers nationwide. In relation to your experience with our consumer service team, we comprehend that our service has taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our group's workload (Slabway Full Body Massage Chair).
We acknowledge that we failed to miss out on the mark in this circumstances. For that we ask forgiveness. Our records do reveal that your order was provided on December 22nd. We hope that you've been satisfied with your purchase and discover great usage of the Slabway Shiatsu Foot Massager. i got my foot massager been wishing to return due to the fact that the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the company slabway with an invoice Number ******************** for 1297.
00 installment fee was told it will delivered in 3 days. Contacted 3 days stated it shipped 4 days ago after a week they do not address the phone and tell you to talk with their site which never answer you back. They will keep you waiting sent out numerous email with the exact same action will get back with you later on.
Called XPO LOGISITICS and they mentioned they do not even see any tickets produced to come to them. This business is a rip-off and I'm going to do my finest in discovering a legal representative to invest adequate money to get them to refund my refund, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This company is a total scamI purchased 3 Slabway products The foot massager the leg massager in the chair it took 23 days for the chair to deliver and get here originating from Utah to Illinois on truck that took two days once it was packed on the truck from the plant we eliminated from the box set it up plugged it in the chair entered into a full recline mode and has not came out of it considering that I've tried to contact Slabway numerous times by means of email telephone call and have yet had the ability to speak with a live person I continually get emails back from them stating that they will have an assistance member contact me within 72 hours within 12 hours I get an email back from them letting them know due to lack of exercise of the email they are canceling and closing the RMA I intern reply and then they once again inform me that it's going to be 72 hours before a representative contacts me once again I get another email mentioning that they're closing the RMA assistance ticket I have actually been attempting to follow this company anywhere I can to leave Unfavorable feedback on this business due to the piss bad response that I get from their support groups I think anyone looking to buy any of their items must extremely look at all their feedback's I have no concept the real count of how numerous bulls ** t positive feedback's they're posting however I can't believe that they're getting that manyHi Rodney, We provide our sincerest apologies concerning the functionality issues you have experienced with your Slabway Shiatsu Massage Chair. Reviews Of Slabway Massage Chair.
Our records reveal that on Dec 15, 2020 you received a message from care@slabway. com advising that you check the fuse located on the back of your chair (Reviews Of Slabway Massage Chair). We have actually gotten no more communication from you informing us if that solved your problem. In relation to your experience with our client service team, we comprehend that our service has actually taken a hit this vacation season.
We are doing all that we can with the resources available to us to provide a good experience to each and every customer. We acknowledge that we stopped working to miss the mark in this instance. For that we say sorry - Slabway Massage Chair Special Discount. We await your response. Thank YouI bought a foot massager. Website said 2-4 day delivery time.
I called number listed and it is a recording that simply keeps duplicating. Says to get on chat on the web site. I contacted chat, stated "currently responding in under 15 minutes". I have actually been on chat for 44 minutes at this moment and no contact. Ro-bot says "regular wait time 5-15 minutes.
I believe this location is a rip-off and i am going to call charge card to stop payment. Slabway Massage Chair Reviews. I DO NOT RECOMMEND purchasing anything from this inadequately run attire (if they are a genuine outfit). PURCHASER BEWARE!!!!!! Hey There Ian, We best regards regret any aggravation or hassle you have experienced. Unfortunately, our shipping partner has been consistently experiencing a surplus in volume and have been unable to meet the need.
We understand this is not the experience you were buying into, and we do appreciate your understanding of the existing situations affecting our providers nationwide. In relation to your experience with our customer support team, we understand that our service has taken a hit this vacation season (Slabway Shiatsu Massage Chair Reviews). It is our busiest time of the year and this year's occasions have more than tripled our group's workload.
We acknowledge that we failed to fizzle in this instance. For that we ask forgiveness. Our records do show that your order was provided on December 17th. We hope that you have actually been satisfied with your purchase and discover excellent use of the Slabway Shiatsu Foot Massager - Slabway Massage Chair Pic. Positioned an order on 12/4/20 and the order was canceled mid shipment without any further description!? I've called several times, sent emails utilized the chat widget they suggested and also connected to them via all social networks platforms and no action no reply simply no explanation.
I would like a complete refund for the foot massager and 1 year service warranty I purchased. Tonya L ****** Hello There Tonya, We genuinely are sorry for the clear frustration and hassle you have actually experienced regarding your current order with Slabway (Slabway Full Body Massage Chair). This is not our intent and not the experience we desire for our client.
This was because of an error in interaction with the pickup at our satisfaction facility. Your plan was labeled and all set for pickup. Regrettably, our shipping partner has actually been regularly experiencing a surplus in volume and have actually been unable to meet the need (Slabway Shiatsu Massage Chair Reviews). As such, we have actually likewise been not able to guarantee our shipping timespan with the very same certainty we formerly were able to.
In relation to your experience with our customer service group, we comprehend that our service has actually taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our group's work. We are doing all that we can with the resources readily available to us to provide a good experience to each and every client (Slabway Massage Chair Reviews).
For that we ask forgiveness. Our records show that you have gotten the full refunds as requested. We wish for the opportunity to regain your rely on the future. I purchased a Shiatsu Footmassager for $119 +19. 99 shipping and handling on a Friday night at 11:50 pm. They mentioned due to the COVID shipping would be delayed.
I discovered the product they were offering might be purchased for $67. 99 and $87. 99 on Amazon with totally free shipping. I right away tried to cancel my order. I sent an email I got in touch with the phone, for which there was no action. It was now approximately 12:20. I lastly got an action by Monday morning telling me the order had shipped.
Nevertheless, it was not deliverable because they had an inaccurate apartment or condo number. I got in touch with UPS and asked to return to sender. They did go back to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They must not have charged me for shipping. However, I will make it understood that they are charging double or more of the cost of their products.
It is your responsibility to do so. You will be made the most of if you do not. I received my foot massager and it worked when then stopped. Now no one gets the phone and will not answer their own chat bot. It's ridiculous. I desire my refund. Hi there Francis, We regret any disappointment you have experienced concerning the performance of your Slabway Shiatsu Foot Massager as well as the frustration experienced with our consumer assistance as of late. Their refund policy for their incompetence is ludicrous. Do not do service with these individuals. Go through ******. I ordered a foot massager Nov 26, utilized it once and it caused me sever pain. I called, talked on their site still no return slip on 12/4/2020. I want I would have read their reviews before purchasing from this company.
I will keep your company on blast for this - Slabway Massage Chair Reviews. The power of social media. We are sorry to hear your Slabway purchase did not suit your needs. Our records show that your order was approved for a refund which you picked the alternative to have Slabway supply a return mailing slip with the understanding that the expense of the return label would be subtracted from your refund amount.
At this time, if you want to proceed with the return procedure you've started, we ask that you please reply to the assistance email thread verifying you 'd with to continue. BBB Business Profiles may not be recreated for sales or advertising purposes. BBB Company Profiles are supplied entirely to help you in exercising your own best judgment.
However, BBB does not verify the precision of info supplied by 3rd celebrations, and does not guarantee the accuracy of any information in Business Profiles - Slabway Massage Chair Amazon. When considering problem details, please consider the business's size and volume of transactions, and comprehend that the nature of complaints and a company's reactions to them are often more crucial than the variety of grievances.
BBB Service Profiles are subject to change at any time. If you choose to do organization with this business, please let business know that you contacted BBB for a BBB Organization Profile. As a matter of policy, BBB does not endorse any product, service or organization - Reviews Of Slabway Massage Chair.
On The Area Massage is your California Bay Area and East Bay chair massage specialist. Our company believe chair massage is terrific - Slabway Massage Chair...
Massage Chairs are intricate devices with lots of moving parts and advanced computer elements, so things can fail. However it's not much various from a cars and truck, it depends upon how you utilize it and how you look after it that will figure out how long it lasts. So what can break in a massage chair? The most typical circumstances of things on a massage chair breaking are those bumps and contusions that can happen throughout delivery.